Refunds & cancellation

Last updated: October 5, 2026

Use the instructions for the provider you purchased from. PixelMe web sales are not yet available.

Web purchases through Paddle

Purchases through Paddle are covered by the Paddle Refund Policy and Buyer Terms applicable at the time of purchase. Your mandatory consumer rights, including applicable refund and withdrawal rights, are not limited by this page.

Request a refund through the support link in your purchase email or at paddle.net. Consult Paddle’s policy for regional eligibility and deadlines. Refunded purchases may lose access to the associated Pro features.

Cancel a subscription

Use the “Manage subscription” link in your purchase email or paddle.net before your next renewal. Cancellation stops future renewals and is separate from a refund request. Access normally continues until the paid period ends.

App Store and Google Play purchases

For store purchases, request refunds and manage subscriptions through the store where you paid. Paddle cannot refund App Store or Google Play purchases.

Technical problems or missing access

Contact aigahaku+pixelme@gmail.com with your order reference and a description of the problem. Do not send passwords or card numbers.

Operator: PixelMe